Privacy Policy

Alpha Group US, LLC (“Alpha”) is committed to the privacy of its users.

This Privacy Policy (“Policy”) describes how personal information is collected from the users of Alpha’s website located at www.alphatoys.com (the “Site”) and applies only to customers visiting the Site. Please read this Policy carefully as the use of the Site shall mean that you consent to the terms of this Policy. This Site may contain link to other sites, including Alpha sponsored websites. Please consult these sites individually to learn about their privacy policies.

Alpha may update this Policy from time to time, so please check here frequently. Your continued use of the Site following the posting of any changes to this Policy shall mean that you have accepted those changes.

Information Collection, Use and Sharing

General. Alpha collects personal information through the Site, but only when voluntarily provided by visitors.

Personal Information. Alpha collects personally identifiable information that visitors provide, such as first and last name, company name (if applicable), phone number, and email address. This personally identifiable information is provided by you voluntarily and you may provide this information by contacting Alpha via the “Contact Us” section of the Site or other methods of correspondence with Alpha. Alpha will not collect any personally identifiable information from its visitors, other than what is supplied on a voluntary basis.

Non-personal Information. Alpha uses “cookies” on this Site. A cookie is a piece of data stored on a site visitor’s hard drive to help Alpha improve your access to its Site and identify repeat visitors to its Site. Cookies can also enable Alpha to track and target the interests of its users to enhance the experience on its Site. Alpha also uses Google Analytics, a 3rd party software tool, to analyze site data for marketing purposes and to help improve its Site.

Usage of a cookie is in no way linked to any personally identifiable information on its Site

Opt-out. You may opt out of any future contacts from Alpha at any time. You can do the following at any time by contacting Alpha via the email address or phone number given on its Site:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Use of Information

Alpha is the sole owner of the information collected on this Site.

Alpha only has access to/collect information that you voluntarily give us via email or other direct contact from visitors. Alpha will not sell or rent this information to anyone. Alpha will use your information to respond to you regarding the reason you contacted us. Alpha will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship a replacement part. Unless you ask us not to, Alpha may contact you via email in the future to tell you about new products or services, or changes to this Policy.

Security

Alpha takes precautions to protect your information. When you submit your contact information via the Site, your information is protected both online and offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. We use all reasonable safeguards to protect the confidentiality of the information you provide. We may share your information as required by law or to protect our rights or others’ rights, property or safety.

Guidelines for Minors

  • Under 13. Alpha encourages parents and guardians to participate with their children when they are online and using the Site. While children under 13 can navigate and use the Site, Alpha does not knowingly collect or solicit any information from anyone under the age of 13 nor does Alpha require children under 13 to provide such personal information to access and use the Site. If you are under thirteen years of age, please do not send any information about yourself, including your name, address, telephone number and/or email address. If Alpha learns that it has collected any personally identifiable information from a minor under the age of thirteen, we will remove that information from our system as quickly as possible. Any portions of the Site that are directed to children under the age of 13 comply with COPPA (Children’s Online Privacy Protection Act Standards), in addition to Alpha’s Terms of Use and Policy.
  • Ages 13-18. Visitors between the ages of thirteen (13) and eighteen (18) must obtain permission from their parents or guardians before sending correspondences to Alpha or otherwise sending any personally identifiable information.

If you are a parent or guardian who discovers that your child has provided us with information without your consent, please contact us at the number or email address provided below.

California Residents

While Alpha does not share personal information with third parties, California Civil Code §1798.83 allows California residents to receive information about third parties with whom Alpha has shared information. This request can be made once a year and provides a description of the categories of personal information that might have been shared. If you wish to make such a request, please send your request using the form here. We will respond to your request accordingly.

Outside and Third Party Links

The Site contains links to other sites. Please be aware that Alpha is not responsible for the content or privacy practices of such other sites. Alpha encourages our users to be aware when they leave the Site and to read the privacy statements of any other site that collects personally identifiable information.

Contact Us

If at any time, you feel the Site has not adhered to this Policy or if you have questions or concerns about Alpha’s Policy, please contact us immediately via e-mail at customerservice@alphagroup-us.com.